Privacy Policy

Last Modified: March 2023

This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.sunsourceus.com (the “Site”). The Site also includes any webpages and content managed by SunSource, Inc. and our social media sites (Twitter, Facebook, LinkedIn, Instagram, and other community or interactive sites).

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE ACCESSING OR USING OUR SITE. By accessing or using any part of the Site, you agree to be bound by this Privacy Policy and our Terms of Service. If you do not agree to this Privacy Policy and our Terms of Service, then you may not access the Site or use any services.

Throughout the Site, the terms “SunSource,” “we,” “us,” and “our” refer to SunSource, Inc.

CHILDREN UNDER THE AGE OF 18

Our Site is not intended for children under 18 years of age or the age of majority in your state or province of residence. No one under age 18 may provide any information to or on the Site. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Site. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we have any information from or about a child under 18, please contact us at hello@sunsourceus.com.

PERSONAL INFORMATION WE COLLECT

Device Information

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Personal Data

We may collect certain information from you that you voluntarily provide when you interact with us, either by providing us your information when you request an estimate or installation services, create an account, sign up for marketing communications, or otherwise voluntarily submit information. Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain payment information from you.

We may collect the following types of Personal Data:

Name, physical address, email address, postal address, telephone number, unique personal or online identifier, account name and password when you register;
The location of the property or a photographic map of the property where services will be performed;
Physical attributes of the property, which may include building type, energy systems, or other information needed to provide installation services;
Your billing address, shipping address, payment information (including credit card numbers), email address, and phone number (“Order Information”).

If you are an installer, we may also collect information, such as your drivers’ license and professional credentials, to verify your identity.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Personal Data.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We do not sell any Personal Information and have not previously sold any Personal Information.

We use the Personal Information that we collect generally to provide our Site and Services. Our “Services” include:

Providing our online tools to permit you to obtain an “Instant Estimate” and expert guidance on rooftop solar projects through our Site;
Processing your payment information, arranging for installation, and providing you with order confirmations if you purchase rooftop solar installation services;
Our online marketplace of rooftop solar installers and online tools that provide price quotations for rooftop solar projects to those who purchase such services; and
Our marketing and business development activities, including social media, and emails and text messages that we send.

Additionally, we may use the Personal Information to:

Respond to your questions and requests and improve customer service;
Provide you notices about your account;
Carry out and improve our business operations and the Site to provide you with betters services;
When in line with your preferences, provide you with marketing and other information that we believe may be of interest to you;
Comply with legal obligations and professional responsibilities and enforce our rights arising from any contracts entered into between you and us; and
Fulfill any other purpose for which you voluntarily provide the Personal Information or for any other reason with your consent.

You may agree to receive marketing text messages from us at the number you provide, including messages sent by autodialer. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. Reply HELP for help or STOP to cancel.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing, re-targeting and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information as described above to provide our Services.

We share your Personal Information with our third-party installers who perform rooftop solar installation services when you register for these services.

We also share your data with third-party companies who perform services on our behalf, like payment processing, fraud and abuse prevention, data analysis, marketing and advertising services, email and hosting services, and customer services and support.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by using the links below:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have certain rights under the California Consumer Privacy Act (“CCPA”):

Right to know: You have the right to know more about the categories and specific pieces of Personal Information that we have collected about you and access a copy of your Personal Information.
Right to delete: You have the right to request deletion of Personal Information we have collected about you.
Right to correct: You have the right to request that we correct inaccurate Personal Information that we have collected about you.
Right to opt-out: You have the right to opt out of the sale of your Personal Information. We do not sell any Personal Information and have not previously sold any Personal Information.
Right to limit use and disclosure of sensitive Personal Information: You have the right to request that we only use your sensitive Personal Information (for example, your social security number, financial account information, or your precise geolocation data) for limited purposes, such as providing you with the Services you requested. We only use this information for the limited purposes described in our Privacy Policy.

The categories of Personal Information we collect and how we collect it are described above in the section entitled “PERSONAL INFORMATION WE COLLECT.” The business and commercial purposes for which your Personal Information is collected is described above in the section entitled “HOW DO WE USE YOUR PERSONAL INFORMATION?” Sharing of your Personal Information is described under the section entitled “SHARING YOUR PERSONAL INFORMATION.”

To exercise any of these rights, please submit a written request to the address below. In your request, please specify that you want a “CCPA Information Request,” specify your what request you are making, and include your full name, phone number, email address and residential address.

As a California resident, you also have the right to request certain details about what Personal Information we share with third parties for those third parties’ direct marketing purposes.

Upon receipt of a request with the necessary information from you, we will search our records to determine whether or not we have collected any of your Personal Information. We will confirm receipt of your request within 10 days. If we need additional information to verify your identity, we will notify you. Please allow 45 days for a response. If we cannot comply with your request for any reason within that 45-day period, we will notify you.

You can submit your request by contacting us at hello@sunsourceus.com (Please include “CCPA Information Request” in the message) or:

SunSource, Inc.
Attn: CCPA Information Request
1024 Iron Point Road
Folsom, CA 95630
United States

Our Site is not intended to be available for visitors who are under 18 years old without parental or guardian consent. In accordance with the law, if you are under 18 and have an account on our Site, you may ask us to remove reviews or other content that you posted on the site by https://sunsourceus.com/contact/. We will begin to process your request within 30 days. Please note that processing your request does not ensure complete or comprehensive removal of content that you posted.

We will not discriminate against you because you have exercised any of your privacy rights under the California Consumer Privacy Act.

CANADA & MEXICO

SunSource complies with Canadian and Mexican Federal and Provincial privacy laws and regulations. We will only use your Personal Information for the purposes intended and as detailed in the Privacy Policy unless we have obtained your consent to use it for other purposes.

Residents of Canada and Mexico are notified that the Personal Information they provide to us is stored in the company’s databases outside of Canada and Mexico including in the United States and may be subject to disclosure to authorized law enforcement or government agencies in response to lawful demand pursuant to the laws of that country.

To contact us regarding your Personal Information, please contact us at hello@sunsourceus.com (Please include “Internet Privacy” in the message) or:

SunSource, Inc.
Attn: Internet Privacy
1024 Iron Point Road
Folsom, CA 95630
United States

EUROPEAN UNION, SWITZERLAND, AND UNITED KINGDOM

In accordance with the European Union’s General Data Protection Regulation (GDPR) and the United Kingdom’s Data Protection Act 2018, SunSource will use your Personal Information only for the purposes intended and as detailed in the Privacy Policy unless we have obtained your consent to use it for other purposes.

Residents of the EU, Switzerland, and UK are notified that the Personal Information they provide to us is stored in the company’s databases outside of the EU, Switzerland, and UK including in Canada and the United States and may be subject to disclosure to authorized law enforcement or government agencies in response to lawful demand pursuant to the laws of that country.

Retention of Personal Data

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Details of retention periods for different aspects of your personal data can be requested from us by https://sunsourceus.com/contact/.

Legal Rights

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data’s accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

To contact us regarding your Personal Information, please contact us at hello@sunsourceus.com (Please include “Internet Privacy” in the message) or:

SunSource, Inc.
Attn: Internet Privacy
1024 Iron Point Road
Folsom, CA 95630
United States

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@sunsourceus.com or by mail using the details provided below:

SunSource, Inc.
1024 Iron Point Road
Folsom, CA 95630
United States